FAQ: Frequently Asked Questions



CHECK-IN: Check-in is from 2.30 p.m.

CHECK -OUT: Late check-out (after 11 a.m.) is subject to availability and must be required upon arrival. The price depends on the season and the type of room booked.

It is forbidden to smoke in all areas inside the hotel (art. 51 law decree n. 3 of 16/01/03 and law decree DPCM 23/12/03)


In case of not refundable bookings it is not possible to cancel or modify the reservation free of charge. The full amount of the stay is charged at the moment of confirming the booking


It is possible to get the room booked only after all check-in procedures have been completed at the reception.

Guests without a valid passport cannot stay in the hotel.

Young people under 18 year old can stay only with their parents otherwise they have to show an authorization signed by both parents declaring that they are aware that their son/daughter is staying in our hotel on the required dates and with the persons indicated. They have to attach to the authorization also the copy of their passports.


The building is situated in the heart of Venice, few steps from the water bus stop Sant’Angelo and 10 minutes’ walk from St. Mark’s Square, the Rialto Bridge and Accademia Art Galleries. Our address is Rio terà della Mandola 3781, we are next to Museum Fortuny.

We do not have a car park but if you come by car you can park in Piazzale Roma or at Tronchetto Car Park and then catch the water bus n. 1 to Sant’Angelo or n. 2 to Rialto.

Showing our invoice at the end of the stay it is possible to get a small discount at Garage San Marco in Piazzale Roma. 


Do we have to pay the city tax at the hotel?

The city tax has to be settled in cash upon arrival. The cost is of €3.50 per person per night (children under 10 years old are free)


Early check-out has to be communicated before 8 p.m.


Do children under 3 stay for free?

Yes. On request at the moment of booking we can add also a free baby cot in the room. 

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